Concerto Software, a leading provider of contact center solutions, today announced it has been positioned in the visionary quadrants in Gartner Inc.’s 2004 Magic Quadrants for Contact Center Infrastructure for North America and EMEA.1 “Concerto Software’s recent acquisition of Rockwell FirstPoint Contact brings the founders of the inbound and outbound contact center solutions together to forge a team with unparalleled insight into the technology and processes needed to solve today’s contact
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